{"id":570,"date":"2025-04-15T21:40:41","date_gmt":"2025-04-15T21:40:41","guid":{"rendered":"https:\/\/solucionesad.com.ar\/?p=570"},"modified":"2025-04-26T04:02:27","modified_gmt":"2025-04-26T04:02:27","slug":"soporte-tecnico","status":"publish","type":"post","link":"https:\/\/solucionesad.com.ar\/index.php\/2025\/04\/15\/soporte-tecnico\/","title":{"rendered":"Soporte T\u00e9cnico"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"570\" class=\"elementor elementor-570\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5dddd1c e-flex e-con-boxed e-con e-parent\" data-id=\"5dddd1c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f57ec84 e-flex e-con-boxed e-con e-child\" data-id=\"f57ec84\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7a3f4a5 e-flex e-con-boxed e-con e-child\" data-id=\"7a3f4a5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-abf1b9f animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"abf1b9f\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Soporte T\u00e9cnico<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd21875 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"fd21875\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>.elementor-widget-image-box .elementor-image-box-content{width:100%}@media (min-width:584px){.elementor-widget-image-box.elementor-position-left .elementor-image-box-wrapper,.elementor-widget-image-box.elementor-position-right .elementor-image-box-wrapper{display:flex}.elementor-widget-image-box.elementor-position-right .elementor-image-box-wrapper{text-align:end;flex-direction:row-reverse}.elementor-widget-image-box.elementor-position-left .elementor-image-box-wrapper{text-align:start;flex-direction:row}.elementor-widget-image-box.elementor-position-top .elementor-image-box-img{margin:auto}.elementor-widget-image-box.elementor-vertical-align-top .elementor-image-box-wrapper{align-items:flex-start}.elementor-widget-image-box.elementor-vertical-align-middle .elementor-image-box-wrapper{align-items:center}.elementor-widget-image-box.elementor-vertical-align-bottom .elementor-image-box-wrapper{align-items:flex-end}}@media (max-width:583px){.elementor-widget-image-box .elementor-image-box-img{margin-left:auto!important;margin-right:auto!important;margin-bottom:15px}}.elementor-widget-image-box .elementor-image-box-img{display:inline-block}.elementor-widget-image-box .elementor-image-box-title a{color:inherit}.elementor-widget-image-box .elementor-image-box-wrapper{text-align:center}.elementor-widget-image-box .elementor-image-box-description{margin:0}<\/style><div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" src=\"https:\/\/solucionesad.com.ar\/wp-content\/uploads\/2025\/04\/2.png\" title=\"2\" alt=\"2\" loading=\"lazy\" \/><\/figure><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffc0b89 elementor-widget elementor-widget-text-editor\" data-id=\"ffc0b89\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h3 class=\"\" data-start=\"262\" data-end=\"295\">\u2705\u00bfQu\u00e9 incluye el soporte t\u00e9cnico?<\/h3><p class=\"\" data-start=\"377\" data-end=\"425\">Dependiendo del tipo de servicio, puede incluir:<\/p><ul data-start=\"427\" data-end=\"944\"><li class=\"\" data-start=\"427\" data-end=\"511\"><p class=\"\" data-start=\"429\" data-end=\"511\">\u00a0<strong data-start=\"432\" data-end=\"457\">Soluci\u00f3n de problemas<\/strong>: cuando un equipo o sistema falla o presenta errores.<\/p><\/li><li class=\"\" data-start=\"512\" data-end=\"607\"><p class=\"\" data-start=\"514\" data-end=\"607\">\u00a0<strong data-start=\"517\" data-end=\"551\">Asistencia remota o presencial<\/strong>: por tel\u00e9fono, chat, correo o directamente en el lugar.<\/p><\/li><li class=\"\" data-start=\"608\" data-end=\"700\"><p class=\"\" data-start=\"610\" data-end=\"700\">\u00a0<strong data-start=\"614\" data-end=\"645\">Instalaci\u00f3n y configuraci\u00f3n<\/strong>: de programas, impresoras, redes, sistemas operativos.<\/p><\/li><li class=\"\" data-start=\"701\" data-end=\"780\"><p class=\"\" data-start=\"703\" data-end=\"780\">\u00a0<strong data-start=\"706\" data-end=\"731\">Seguridad inform\u00e1tica<\/strong>: protecci\u00f3n contra virus, backup, firewall, etc.<\/p><\/li><li class=\"\" data-start=\"781\" data-end=\"856\"><p class=\"\" data-start=\"783\" data-end=\"856\">\u00a0<strong data-start=\"786\" data-end=\"806\">Soporte de redes<\/strong>: conexi\u00f3n a internet, routers, Wi-Fi, servidores.<\/p><\/li><li class=\"\" data-start=\"857\" data-end=\"944\"><p class=\"\" data-start=\"859\" data-end=\"944\">\u00a0<strong data-start=\"862\" data-end=\"892\">Capacitaci\u00f3n y orientaci\u00f3n<\/strong>: c\u00f3mo usar correctamente una herramienta o sistema.<\/p><\/li><\/ul><h3 data-start=\"951\" data-end=\"979\">\u00a0<\/h3><h3 class=\"\" data-start=\"951\" data-end=\"979\">Tipos de soporte t\u00e9cnico<\/h3><ol data-start=\"981\" data-end=\"1433\"><li class=\"\" data-start=\"981\" data-end=\"1092\"><p class=\"\" data-start=\"984\" data-end=\"1092\"><strong data-start=\"984\" data-end=\"1005\">Nivel 1 (b\u00e1sico):<\/strong> Primer contacto. Problemas simples, como contrase\u00f1as olvidadas o configuraci\u00f3n b\u00e1sica.<\/p><\/li><li class=\"\" data-start=\"1093\" data-end=\"1196\"><p class=\"\" data-start=\"1096\" data-end=\"1196\"><strong data-start=\"1096\" data-end=\"1121\">Nivel 2 (intermedio):<\/strong> Requiere m\u00e1s conocimiento t\u00e9cnico; se encargan de problemas m\u00e1s complejos.<\/p><\/li><li class=\"\" data-start=\"1197\" data-end=\"1319\"><p class=\"\" data-start=\"1200\" data-end=\"1319\"><strong data-start=\"1200\" data-end=\"1228\">Nivel 3 (especializado):<\/strong> Expertos o ingenieros que resuelven fallos avanzados o desarrollan soluciones espec\u00edficas.<\/p><\/li><li class=\"\" data-start=\"1320\" data-end=\"1433\"><p class=\"\" data-start=\"1323\" data-end=\"1433\"><strong data-start=\"1323\" data-end=\"1346\">Soporte preventivo:<\/strong> No espera a que ocurra un problema; busca evitar fallos con mantenimiento y monitoreo.<\/p><\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-653c497 e-con-full e-flex e-con e-parent\" data-id=\"653c497\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f487d0c elementor-widget elementor-widget-heading\" data-id=\"f487d0c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u00a9 Todos los derechos reservados.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Soporte T\u00e9cnico \u2705\u00bfQu\u00e9 incluye el soporte t\u00e9cnico? Dependiendo del tipo de servicio, puede incluir: \u00a0Soluci\u00f3n de problemas: cuando un equipo o sistema falla o presenta errores. \u00a0Asistencia remota o presencial: por tel\u00e9fono, chat, correo o directamente en el lugar. \u00a0Instalaci\u00f3n y configuraci\u00f3n: de programas, impresoras, redes, sistemas operativos. \u00a0Seguridad inform\u00e1tica: protecci\u00f3n contra virus, backup, firewall, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_joinchat":[],"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/solucionesad.com.ar\/index.php\/wp-json\/wp\/v2\/posts\/570"}],"collection":[{"href":"https:\/\/solucionesad.com.ar\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/solucionesad.com.ar\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/solucionesad.com.ar\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/solucionesad.com.ar\/index.php\/wp-json\/wp\/v2\/comments?post=570"}],"version-history":[{"count":28,"href":"https:\/\/solucionesad.com.ar\/index.php\/wp-json\/wp\/v2\/posts\/570\/revisions"}],"predecessor-version":[{"id":870,"href":"https:\/\/solucionesad.com.ar\/index.php\/wp-json\/wp\/v2\/posts\/570\/revisions\/870"}],"wp:attachment":[{"href":"https:\/\/solucionesad.com.ar\/index.php\/wp-json\/wp\/v2\/media?parent=570"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/solucionesad.com.ar\/index.php\/wp-json\/wp\/v2\/categories?post=570"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/solucionesad.com.ar\/index.php\/wp-json\/wp\/v2\/tags?post=570"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}